At Alfonso Wealthly LLC, we want you to love your rug or carpet. Our Refund and Returns Policy ensures a hassle-free experience if your purchase doesn’t meet your expectations.
1. Return Eligibility
You may return most products within 30 days of delivery for a refund or exchange, provided the item is:
- Unused, in its original condition, and in original packaging.
- Not a custom or made-to-order product (e.g., bespoke carpets), which are non-returnable unless defective.
2. Return Process
- Initiate a Return: Contact us at info@alfonsowealthly.top or (716) 302-4629 with your order number and reason for return.
- Return Shipping: We provide a prepaid return label for eligible U.S. returns. International customers are responsible for return shipping costs unless the item is defective.
- Inspection: Returned items are inspected within 3-5 business days of receipt to confirm eligibility.
3. Refunds
- Refunds are issued to the original payment method within 7-10 business days after inspection.
- Original shipping fees are non-refundable unless the return is due to our error or a defective product.
- For defective items, we cover return shipping and offer a full refund or replacement.
4. Exchanges
For exchanges, contact us to confirm availability of the desired item. We’ll provide a prepaid label for eligible U.S. exchanges; international customers cover return shipping.
5. Non-Returnable Items
Custom orders, clearance items, and rug accessories (e.g., pads, cleaners) are non-returnable unless defective or damaged upon delivery.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours at info@alfonsowealthly.top with photos and order details. We’ll arrange a replacement or refund at no cost.
7. Contact Us
For return inquiries, reach us at:
- Email: info@alfonsowealthly.top
- Phone: (716) 302-4629
- Address: Alfonso Wealthly LLC, 677 20th St, Des Moines, IA 50314